Client Privacy and Confidentiality

Policy Statement


Experienced Mediators are committed to a client’s right to confidentiality and privacy and ensures protection of client records in adherence to privacy and legislative requirements and to provide clients with information regarding their rights to information.  


Personal Information collected by Experienced Mediators is handled in accordance with the Privacy Amendment (Enhancing Privacy Protection) Act 2012 and the Australian Privacy Principles.


Principles
•    We will manage personal information in accordance with the law and in an open and transparent way.
•    Individuals have the option of not identifying themselves, or of using a pseudonym, when dealing with our service.
•    We will not collect personal information unless the information is necessary to our service delivery.
•    We will not collect or share sensitive information without a person’s consent.
•    We will not use or disclose your information for the purpose of direct marketing without your consent.
•    We will endeavour to ensure all personal information that is collected is accurate, up-to-date and complete.
•    We will put security measures in place to protect personal and sensitive information from misuse and unauthorised access.
•    Any individual whose information is held by us can access their information and correct any inaccuracies.
•    We will dispose of personal and sensitive information in accordance with legal and funding body requirements.


The Purpose of Collecting Personal Information
Experienced Mediators collects personal information from you (with your consent) to assess the needs of your family and child.  If we are to provide an on-going service to you, we will need to store details of our assessments in the form of a client file (paper and/or electronic).  


How We Collect and Hold Personal Information
Experienced Mediators strictly protects personal information about our clients in physical or electronic format.  Information is stored on our databases in non-identifiable form and destroyed once your case with us has ended.
From time to time we may ask clients if they consent for us to record their sessions that they have with us for quality and training purposes.  These recordings are strictly confidential and are securely stored for a maximum of 1 year and then destroyed.


You may request that we share confidential information collected about by us to another service provider or a third party.  In this event, we would require your written consent to disclose information.  Some cases, we may be unable to comply with the request for legal, privacy or safety reasons.


Events When Personal Information May Be Disclosed
As a rule, Experienced Mediators will not disclose information that you share with us.  However there are some instances where we have an overriding duty to disclose confidential information, such as:
1.    To comply with the laws of the Commonwealth, State and Territory or when compelled by a Court;
2.    To comply with a subpoena or summons;
3.    To protect a child who we have reasonable grounds to believe is being harmed or is at risk of harm;
4.    To prevent or lessen an act of violence or any threat to a person’s life, health and property.

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